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Be a Champion of Customer Satisfaction

Food delivery, dental services, ride-sharing - all these industries share one thing in common: instant customer communication. With a simple text your customer can confirm, reschedule, or cancel an appointment or order, so why is the home services industry sitting out on the bench?

"The ability to send dispatch emails has always been a customer favorite...now with the ability to send a dispatch text that not only communicates with the customer but allows them to track the technician location in real-time is a game changer! We can't wait to see what other new and exciting features ServiceTitan comes up with next."
• Mark Preston, Controller at Rooter-Man of North West Florida

At ServiceTitan, we pride ourselves in developing and providing the best features for the best home service companies in the industry. Now is the time for you to create instant, easy, and extraordinary experiences your customers deserve. No more sitting out in this game. It's time for you to be the champion.

New Features

Communicate with customers via Text Messaging

  • Send job reminders the day before, an hour before, or at any time of preference to secure more appointments.
  • Send "Meet the Tech" bios and photos to make customers feel at ease about a stranger entering their home.

Take customers along for the ride

Be with the customer every step of the way, from the initial call to the moment the technician arrives at their doorstep, with real-time technician tracking. Let customers track the exact location and estimated time of arrival of the technician to reduce anxiety and prepare for the call.

Let the Customer Decide

Let customers choose how they want to be contacted - through email, text, or both - and how often. Simply enter their preferred email address and mobile phone when they opt in. Now you can communicate to customers on their terms and increase satisfaction.

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