Nexstar Network is dedicated to creating success for your business, your customers, and your employees through education and sharing. To make this experience even better, Nexstar and ServiceTitan have teamed up to bring you the Nexstar Edition - Nexstar's world class training, best practices, and reporting automated and available all within ServiceTitan. Hundreds of Nexstar members are already seeing immense value using the Nexstar Edition. Join them and be apart of the game-changing collaboration between Nexstar and ServiceTitan!
Ingrain the Service System Process in your workflow to better handle customer expectations and concerns, demonstrate your value, and earn their business.
Evaluate your progress with Nexstar-specific metrics at your fingertips. Make informed decisions based on data to help you achieve your goals and continue to raise the bar.
Be part of a game-changing collaboration between Nexstar and ServiceTitan, and continue to receive Nexstar best practices incorporated in the #1 software platform for managing a home services business.
The Nexstar Edition is a multi-phase product that will receiving ongoing exciting updates. Check out the new enhancements on reporting, coaching, and training that you’ve been waiting for in 2.0 below.
Generate this key Nexstar report with KPIs including Total SPP Calls, SPP Close Rate, Revenue Per Billable Hour, and more at the click of a button. Eliminate hours upon hours of crunching numbers and pulling data from multiple sources, and spend more time understanding your progress and planning for success.
Get the content portal expansion pack with 94 more Nexstar training videos, each tagged with the appropriate label such as ‘Present’ or ‘Wrap Up’ so you can quickly find the content you need. Help technicians win customers and reduce idle time by pushing valuable content while they are in the field.
The ServiceTitan Partner Portal allows Nexstar corporate staff and coaches to enhance the services they offer you by getting access to the accounts of mutual ServiceTitan customers. This is purely a value-add and opt-in feature, which means you get to decide if you want to share your information and permission. Allowing portal access to Nexstar is highly beneficial to you because now they can have a better understanding of your business needs and challenges and provide recommendations based on what you want to achieve.
Easily coach technicians on the Nexstar way and make meetings more productive using a dedicated Nexstar dashboard in ServiceTitan. Key metrics include SPPs sold, sold hours, and billable efficiency broken out by business unit.
Set calls up for success by implementing the Cubeside Feedback Evaluation Form. Let CSRs personally assess their performance and find areas for improvement to understand what they did right that they can repeat and what they can change to do better next time.
Empower technicians to apply the Service System Process in their day-to-day activities to achieve goals, add value to customers, and grow your business with the following built-in Nexstar Edition features.
PREPARE for the call and get in the right mindset by reviewing Nexstar-specific tags, training videos, and performance metrics on the technician dashboard. Mentally and physically set yourself up for success by reviewing customer information and service history, watch videos on important topics ranging from ‘Repair vs. Replacement’ to ‘Presenting and Closing’, and assessing your performance and goals for the day.
GREET and establish trust with the customer using the Service System “What’s Going to Happen” framework. Clearly communicate to the customer how you will proceed to diagnose the problem, identify any related issues, and obtain authorization before performing work so there will be no surprises.
EXPLORE the customer’s lifestyle and perform a thorough evaluation of the system using ready-made Nexstar Plumbing, HVAC, and Electrical Exploration Tool and Curbside Feedback Evaluation Forms. Trigger and make forms required to ensure consistent, high quality performance from technicians and crucial information are collected for future opportunities.
PRESENT and communicate value to the customer with pre-built Nexstar option templates for each trade. Easily pull up important findings and match them to the customer’s expressed needs and wants to make a stronger case for your recommendation.
EXECUTE quality work and leave a great impression by showing gratitude, ensuring satisfaction, and offering continued support through the Service Partner Plan.
WRAP UP and evaluate your performance using the Curbside Feedback Evaluation Form. Better understand what you did well and find opportunities for further improvement.
The ServiceTitan Partner Portal allows Service Roundtable & Service Nation Alliance corporate staff, coaches, and trainers to enhance the services they offer and make your experience even better by getting access to the accounts of mutual ServiceTitan customers. This is purely a value-add and opt-in feature, which means you get to decide if you want to share your information and permission. Allowing portal access to Service Roundtable & Service Nation Alliance is highly beneficial to you because now they can have a better understanding of your business needs and challenges and provide recommendations based on what you want to achieve.